Self-service in Logistics

Receiving people and goods is a largely manual and time-consuming process for companies. With the project Self-service in logistics VIL aims to automate this process in order to make it run more efficiently.

status: Closed | theme: Digital transformation | type: Regional

A streamlined process from A to Z is the key to success in logistics. Receiving goods and people at companies often leads to delays, errors due to miscommunication, damage, accidents,… and it ultimately results in a significant increase in costs. In addition, reception areas are often not adapted to the COVID-19 social distancing rules.


In this project VIL will map the entire process of reception (access control, follow-up, yard management,…) at the participating companies. The goal of the project is to convert the manual aspect to a semi or fully automatic process. The introduction of self-service in logistics will lead to safer and more efficient yard management.
The focus of this project is on the technological side, and not the process side of the reception of people and goods.

Specific activities

  • Market analysis of existing and new technologies for receiving visitors, subcontractors, dock management and 24/7 parcel deliveries
  • Developing a tool to calculate the advantages and feasibility of the existing solutions and cases
  • Determining a number of positive business cases
  • Selecting and working out a Proof of Concept


Practical details

Start: February 2021

Total lead time: 24 months

Participating companies

Nine companies: Ciblex Belgium, Decathlon, Generix Group, iOnLogistics, Nike, Renewi, Scania Parts Logistics, Sprint Transport and UNILIN.



Would you like to know more?

Contact Filip Van Hulle (


VIL stands for a strong logistical Flanders

About VIL

Koninklijkelaan 76 - B-2600 Berchem
T: +32 3 229 05 00
VAT: BE 0480.185.038
IBAN: BE59 0014 0122 5826