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Intello City

Due to the continuous rise of e-commerce and growing urbanisation, demand for efficient urban logistics is higher than ever (more home deliveries, more delivery locations, more returns, shorter delivery periods, etc.). How can the Internet of Things also help make logistics more efficient in the city?

status: Running | thema: digitalization | type: regional

IoT and urban logistics

VIL is investigating how the Internet of Things (IoT) and urban logistics can be brought together: based on practical cases from urban logistics, it is exploring what possibilities are offered by IoT and how we can make optimum use of them.

Ideal scenario

An ideal scenario: A delivery van is driving around the city. Based on the information available from a variety of sources (traffic, parking spaces, weather forecasts, supply of parcels, other vehicles, etc.), its route is constantly adapted to optimise time and load factor. The goods on board the van and the space still available are calculated continuously so that the consumer, the logistics service provider and other businesses can all factor this in.


The aim of this project is to demonstrate the added value of using the IoT based on specific applications relating to urban logistics: optimisation of delivery times (focus on interaction between shipper, logistics service provider and store/consumer), the delivery location (focus on data exchange between logistics service provider, store/consumer and urban infrastructure) and optimisation of returns.

The result: improved efficiency for logistics service providers and shippers, greater customer satisfaction and less congestion for the city.


  • Give logistics companies an insight into the IoT architecture in general and in relation to logistical applications in particular.
  • Define how the IoT can be used in logistical applications by devising 3 cases in the area of urban logistics: optimisation of the delivery time, delivery location and returns.
  • More extensive impact analysis on all stakeholders in the supply chain for urban logistics.
  • Findings based on best practices in other countries that have led to an improvement in urban logistics.
  • Detailed design of logistics concepts and processes for the 3 cases.
  • Analysis of possible new services and related business models.
  • Set up a pilot project to validate the economic and social impact.


The project will be carried out in partnership with imec, which has already acquired experience with ‘City of Things’. The IoT infrastructure of the City of Antwerp will be used in the project.



Start: November 2016

Lead time: 24 months

Participating companies

bpost, City Depot, GLS Belgium Distribution, Procter & Gamble, Proximus, Samsonite, WDP and the cities of Antwerpen, Leuven and Mechelen.

bpost citydepot GLS P&G proximus samsonite wdp stad-antwerpen stad-leuven stad-mechelen


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